Had to wait while aperson was fitted for glasses befor i could pick up contact lens.
Receptionist was very rude and uninviting both times I have been in the office. When stating I had called, response was "you did not call here!" After being told this multiple times rudely. She finely explained they do not get any calls at rhus office in Maryville. They ALL are forwarded elsewhere. Not sure why she sits there. I was billed 2 weeks later a charge of $35 for a copy of my eyeglass RX.
I'd give zero stars if I could. Most unprofessional office I've ever dealt with. Making an appointment was easy. Had a call from a receptionist the day before my appointment to give insurance info. No big deal. Get to my appointment. They ask for all my insurance info again. I told them I had just given my insurance info to a rep the day before. She says "oh that must have been the call center" ummmm ok what's the point of them calling them? The appointment rooms are old and dirty looking. The eye doctor was nice, and I did like her. So I order the contacts the doctor put me in. Come to find out the contacts are $70 per box but insurance will pay for a lot of it so I order them. Later I do research, everywhere else sells these contacts for $50 or less. Now I'm screwed because I've already used the insurance. So I went to pick up my contacts. The place is closed due to a Christmas party. It's December 9th. You really need to close a whole day for a Christmas party? Today I go in to try and pick up my contacts again. The woman who dispenses the contacts is gone from lunch from 12:30-2. You all really can't hire or train someone else to pick up a box of contacts and let me pay for them?? The younger receptionist is down right rude. I'll drive 30 minutes to my old eye doctor instead. This place is a joke.
UPDATE: Dr Campbell staff contacted our doctor WITHOUT our permission and asked for a referral so they could get my wife back in. They then got our insurance company to authorize 6 visits, again without checking with us. We have since reported this to our insurance company via a complaint and also notified our doctor who withdrew his referral request. Hopefully some action will be taken by the insurance company against this practice.
My wife and I had yearly exams scheduled for today (10/25/17) which we made last year after our appointment in 10/16. My wife also had a referral for floaters in her eye earlier this year. Well today they said her referral had expired and we needed a new one. We explained our appointments today were under our Medicare insurance and not medical. The receptionists said that would be fine and a referral wasn't needed. I went in for my exam and over 2 hours later I was finally done and was told that they weren't able to see my wife since SuperiorVision insurance said she wasn't a member. I tried to explain to them that they saw her last year under the same medicare insurance plan but the receptionist was rather rude and wouldn't listen but instead kept insisting they had contacted the insurance company and were told she wasn't a member. We went home and called Superior and they confirmed she was covered by their plan and there shouldn't have been a problem. I personally don't believe that Superior was contacted as the receptionist said since the people I talked to there said they had no record of any contacts for my wife today from anyone. We will not ever go back to this place again and can not recommend them to anyone else. It is an eye exam factory with no care for patients but only their insurance money.
Office tends to be busy. I had eye surgery there earlier this year in the Knoxville office with their facility fee and their own bill it was about 10 times more than I had been quoted by a smaller Dr office. I usually go to the Maryville office and called to get an appointment to have an eye infection looked at and was told earliest available is a week from tomorrow. Needless to say I am going elsewhere.
Drs Campbell Cunningham Taylor Haun is a US Doctor based in Maryville, Tennessee. Drs Campbell Cunningham Taylor Haun is located at 628 Smithview Dr, Maryville, TN 37803, USA.
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