The UPS workers have been very nice and helpful each time I've needed to go in. I've mostly gone in to ship items but have also had them hold items that need a signature so I can go by and sign at my convenience.
I used to like UPS and thought they were the best delivery service out there until recently. I ordered a birthday present for my daughter and on the day it was supposed to come they didn't attempt delivery until almost 8 at night and I was gone to work. If it was the holiday season I would understand this time frame but its August. Second complaint is they only attempted delivery once and automatically took it to a drop off point for pick up, what happened to the option for a redelivery? I go to pick up the package and was asked for I'D which is fine but because I moved and only changed my address online and not on my actual drivers licence I was asked for more proof even though my name is the same. It was a simple pair of $40 shoes not anything of great significance for goodness sake. I asked the girl at the counter about the one time delivery and was told it depended on the company I ordered from, this is bologny and I don't buy it. If that were the case they would have made that clear and probably also mentioned that I would have to be home to receive the delivery. I've had other products delivered by UPS where I was specifically told this when I purchased the product. Also UPS should decide how many delivery attempts they can make not the company the customer is buying the product from. I believe this was her cowardly way of avoiding conflict, to put the blame elsewhere instead of doing her job. She was not friendly at all and didn't appear to enjoy her job in the least. She was very monotone and seemed annoyed that I was there. From now on I will avoid using UPS even if I have to pay extra elsewhere.
Could not sign for package due to the hours I work...called them and said they would send them back out..I sat at home for 5 hours waiting paying extra for a babysitter because I couldn’t leave yet to pick them up..only to find out she never sent them with my package!!! Poor service
Tried to send a phone to my daughter in Greenback. Address was 100% correct yet they could not find the house. Put an exception on the package that the HOUSE NUMBER WAS INCORRECT. Why would you say that? Just say "We couldn't find it" or something at least somewhat honest. Gentleman on the phone informed me that they "might" be able to find it tomorrow, at which point the delivery will be 2 days late.
I had a package to ship but the shipping center is only open like between 1 pm and 6 pm. Fortunately I already had a shipping label and the guys in the back gladly accepted it. Thanks guys!
Ups Cc Maryville is a US Point Of Interest based in Maryville, Tennessee. Ups Cc Maryville is located at 1626 Robert C Jackson Dr, Maryville, TN 37801, USA.
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