Excellent customer service. These guys do a great job and obviously enjoy their work. Very matter of fact and don't try to play mechanic games. I will definitely be going back to Heltons.
I had a used 1998 Buick Lesabre looked at by Helton's on 3/30/10 for a pre-buy vehicle inspection. They didn't charge me anything for the inspection and did a thorough job looking over the car, despite being a mechanic short that day. They seem like quality people all around. Check them out!
Perhaps this wouldn't have be an issue if I weren't female, but after dealing with many mechanics in many states, this was the worst experience I have ever had. Be prepared to be taken advantage of and lied to. Thankfully, I was able to move my vehicle to a reliable mechanic to get it fixed and their quote was $350. The cost wasn't as big of an issue as the way I was treated. Performing work without giving an estimate and then berating a person is not ok.
The work they did on the breaks was very poor - they squealed very badly and when we brought the car back for them to check, they never actually checked them... saying they were fine. Withing weeks, my breaks froze open and I was left without breaks completely being forced to replace everything AGAIN.
I will NEVER go back there!!!!
I had several things done at Helton Auto and not only were they not at all competitive in price, they did the work WRONG and cause me more problems with my car.
The next morning, I was called because they couldn't find my key. They later found it locked in the vehicle. I had handed the key to the mechanic before I left, however, Scott accused me of locking the key in the vehicle to make it harder for them. I called them back later in the morning only to find that they had started working on my vehicle without giving me an estimate or options and now they were going to charge me over $600. Scott continued to berate me and try to belittle me saying "he wasn't even sure who he was suppose to be dealing with" and that this "was a big rush". When I reminded him of the conversation and what we had discussed when my vehicle was initially left there, he said he didn't remember any of this.
I trust these mechanics because they go above and beyond to satisfy their customers and don't try to bull**** you. Times are hard and these guys will try to save you money! I'll have my vehicles serviced here till they (hopefully never) shut their doors for good.
These people are out for business and they will do whatever they need to to force you to keep coming back to continually fix your car.
Terrible experience. I had to take my vehicle here due to a malfunction while traveling. On day 1, I felt like the guy taking my information wasn't listening to anything but I figured I would give them a try. The plan was that they would call me with an estimate the next day but rough estimate of $350-400 for the work.
I also had the alternator, starter and batter replaced, a year ago only to have my car die again on me for the same issues!! And I've been told it'll cost $350 plus dollars to fix the starter alone not counting labor!
Heltons Auto Center is a US Car Repair based in Maryville, Tennessee. Heltons Auto Center is located at 2414 E Lamar Alexander Pkwy, Maryville, TN 37804, USA.
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