I have been going to New Nails for just over one year. I always ask for Ruby, who does a nice neat pedicure. However, the past couple of times I've been there I've told myself to find a new place. They advertise that they offer complimentary drinks (water, soda or wine) but they only offer water WHEN they offer anything. I have to ask if I want something else. The last time I was there the owner was wearing a sad face during the entire visit, and was completely non conversational until I asked her if she was tired. She told me that she was tired, and then went into an unprofessional tyraid about how many hours they (she and her husband) put in there, yet never make a paycheck. She said she has given herself to that salon for two years but has never made a paycheck. I wanted to ask her if she lives in a house or drives a car or eats or wears clothes. The answer to those questions of course is "yes". Guess what Lady ... we all have to pay for those things ... so technically, you DO draw a paycheck. I would never worry my customers with my "poor pitiful me" stories if I wanted to build a loyal clientele. So, I'm looking for a new nail salon ... any suggestions?
The salon was empty, and now I know why. The service was mediocre. The staff seemed cranky. I got a gel manicure, and they ALL peeled off 2 days later. The owner said I could come back and they would fix it for me. Unfortunately, it would be another week until I had the time. Since it took me a week, he refused to fix it for me. He was so rude and mean. I immediately left, but went back because I left my coat. In that short 2 mins, he was already bad mouthing me to his staff. I would have thought that they'd understand I'm not free everyday to come back. I work. I would never ever recommend this place to anyone. They're beyond rude and sassy
New owners Ricky and Emily are the best! I have been going to them for two years and I have never been disappointed, they both do great work and are really nice. Now they have purchased New Nails and I have followed them there.
BEEN going to Emily and Rick @ another Salon they bought the New Nails on 411 stop and see them for a manicure and a pedicure great job.Great customer Service.
$37 for a gel fill in. Outrageous.
New Nails is a US Hair Care Studio based in Maryville, Tennessee. New Nails is located at 2636 US-411 B, Maryville, TN 37801, USA.
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